Contents

  1. Frontmatter
    1. Cover
    2. Title page
    3. Copyright
  2. Contents
  3. Understanding who your users are
  4. How to identify a platform
  5. What team do you need?
  6. Designing for self-service
  7. Understanding funding options
  8. Understanding markets
  9. Getting adoption
  10. Deciding what to measure
  11. Supporting a platform
  12. Questions to ask about ethics
  13. Do you need a mandate?
  14. Organisational incentives and constraints
  15. Explaining platforms to politicians